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Welcome to our FAQ page, where we’ve gathered answers to the most common questions about our luxury cleaning products, wholesale program, and more. If you can’t find the answer you’re looking for, please don’t hesitate to contact us directly.
General Questions
Q: What makes Home by Anna different from other cleaning product brands?
A: Home by Anna stands out for its unique combination of luxury and performance. Our products feature rare and exquisite fragrances, elegant packaging, and innovative formulas tailored for specific cleaning tasks. All our products are also proudly manufactured in the UK, ensuring superior quality and sustainability.
Q: Are your products safe for all surfaces?
A: Yes, our products are designed to be versatile and safe for most surfaces when used as directed. For example:
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Our disinfectants are grout-safe and won’t leave stains or residues.
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Specialty products like the Air Fryer Foam Cleaner are specifically formulated for targeted cleaning without causing damage.
For specific surfaces, please refer to the instructions on the product label.
Q: Are Home by Anna products eco-friendly?
A: Sustainability is one of our core values. Our products are manufactured in the UK to reduce the carbon footprint, and we prioritize eco-friendly ingredients wherever possible. Additionally, our packaging is designed to be recyclable or reusable.
Q: Do you test your products before launch?
A: Absolutely. Each product is rigorously tested to ensure it meets our high standards of effectiveness, fragrance longevity, and usability. Nothing is launched until it is completely perfect.
Product Questions
Q: What fragrances are available in your products?
A: Home by Anna offers a variety of unique and rare fragrances, including:
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Oud Indulgence (a rich, exotic scent inspired by Dubai)
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Signature Scent
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Cotton Baby Powder
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Coffee Addict
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Elizabeth Rouge These fragrances are crafted to provide a long-lasting, luxurious scent that elevates your cleaning routine.
Q: Do your products contain harsh chemicals?
A: Our products are formulated to be highly effective while being gentle on your home and surfaces. We avoid unnecessary harsh chemicals and prioritize safe, high-quality ingredients.
Q: Are your disinfectants safe for use around children and pets?
A: Yes, our disinfectants are safe when used as directed. They are clear, grout-safe, and leave no harmful residues. We recommend keeping cleaning products out of reach of children and pets, as with any household product.
Q: Can I use your floor cleaners on wooden floors?
A: Yes, our Luxury Floor Gels are safe for use on sealed wooden floors. However, we advise following the dilution instructions on the label for optimal results.
Wholesale Questions
Q: How do I apply for a Trade Account?
A: Simply fill out our Trade Account Application Form on the Wholesale page. Include your business details, such as VAT number or proof of trade. Approval typically takes 1-2 business days.
Q: What is the minimum order value for trade customers?
A: Wholesale orders require a minimum spend of £300 per transaction.
Q: Do you ship internationally for wholesale orders?
A: Please contact us for more information regarding shipping outside of the United Kingdom.
Q: Can I request samples before placing a large order?
A: Yes, we offer sample packs to wholesale customers to ensure you’re satisfied with our products before committing to a bulk order.
Q: What support do you provide for trade partners?
A: Our dedicated trade team offers:
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Assistance with product selection and recommendations.
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Marketing materials to help promote Home by Anna in your store.
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Priority access to new product launches.
Order and Shipping Questions
Q: How long does delivery take?
A: For UK orders, delivery typically takes 2-5 business days. International shipping times vary depending on the destination, ranging from 5-10 business days.
Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive a tracking number via email.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service team within 48 hours of receiving the package. Include photos of the damaged items, and we will resolve the issue promptly.
Account and Registration Questions
Q: Do I need to create an account to purchase products?
A: While you can browse our products without an account, we recommend creating an account for a faster checkout process, access to your order history, and updates on new products.
Q: How do I reset my password?
A: If you’ve forgotten your password, click the “Forgot Password” link on the login page. Follow the instructions to reset it.
Sustainability Questions
Q: What steps are you taking to reduce your environmental impact?
A: We focus on:
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Manufacturing locally in the UK to minimise emissions.
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Using eco-friendly, safe ingredients in our products.
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Offering recyclable or reusable packaging.
Q: Do you plan to expand your sustainable product range?
A: Yes, sustainability is at the heart of our innovation. We are continually working to develop new eco-friendly formulations and reduce environmental impact.